At Jenni Shop, we are committed to ensuring your satisfaction with every purchase you make. If for any reason you are not entirely satisfied with your order, we’re here to help. Our return and refund policy outlines the terms and conditions under which returns and refunds are accepted, ensuring transparency and a seamless experience for our customers.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, uninstalled, and in the same condition that you received it.
  • It must be returned in the original packaging with all accessories, manuals, and parts included.
  • Returns must be initiated within 30 days from the date of delivery.

Items that do not meet these criteria may not be eligible for return or may be subject to a restocking fee.

2. Non-Returnable Items

Please note that certain types of items are non-returnable, including:

  • Clearance or Final Sale items
  • Custom-made or personalized products
  • Items damaged due to improper handling or installation
  • Items without original packaging or missing components

If you are unsure whether your item qualifies for a return, feel free to reach out to our support team for clarification.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support via email at support@jennishop.site or call us at +1 720 839 1769.
  2. Provide your order number, reason for return, and photos of the item if damaged or defective.
  3. Wait for approval and return instructions from our team.
  4. Once approved, securely package the item and ship it to the return address provided by our support team.

Important: Customers are responsible for the return shipping costs unless the item is defective or shipped in error.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
  • If rejected, we will inform you with the reason and return the item back to you if requested.

Partial refunds may be issued in certain cases such as:

  • Returned items with minor damage or missing parts
  • Items returned after the 30-day return window (subject to approval)

5. Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience.

  • Please report the issue within 7 days of delivery.
  • Send us clear photos of the damage or defect via email at support@jennishop.site.
  • We will offer a free replacement, store credit, or a full refund, depending on the situation.

6. Exchanges

We currently do not offer direct product exchanges. If you would like a different item, please return the original item for a refund and place a new order separately.

7. Order Cancellations

You may cancel your order before it ships by contacting our support team. Once the order is processed and shipped, it can no longer be canceled and must be returned instead.

8. Contact Us

If you have any questions or concerns about your return or refund, our customer service team is ready to assist you.

Jenni Shop Contact Information:

Address:
2517 Avondale Dr, Colorado Springs, CO 80917, USA

Email:
support@jennishop.site

Telephone:
+1 720 839 1769

We value your trust and aim to make your shopping experience with Jenni Shop as pleasant and reliable as possible.