At Jenni Shop, we are committed to offering you high-quality, stylish, and reliable washroom vanity lighting products. We stand behind the quality of every product we sell and aim to provide our customers with complete peace of mind through our comprehensive warranty policy. Please read the details below carefully to understand what is covered, the duration of coverage, and how to initiate a warranty claim.

1. Warranty Coverage

All lighting products purchased from Jenni Shop are covered under a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal residential use. It includes, but is not limited to:

  • Structural issues or damages caused by faulty manufacturing
  • Electrical component failure under normal usage
  • Defective finishes or coatings that degrade prematurely
  • Problems with glass shades or frames due to poor craftsmanship

2. What Is Not Covered

Our warranty does not cover the following situations:

  • Damage resulting from misuse, abuse, accidents, or alterations
  • Normal wear and tear, fading, or discoloration due to exposure
  • Improper installation not performed by a licensed electrician
  • Damage due to use in commercial or outdoor environments
  • Unauthorized repairs or modifications
  • Cosmetic damages that do not affect functionality
  • Any issues arising after the warranty period ends

Please note that bulbs (if included) are considered consumables and are not covered under warranty.

3. Proof of Purchase Requirement

To file a warranty claim, you must provide valid proof of purchase, such as an order confirmation email, invoice, or receipt that clearly shows the date and item purchased. Without proof of purchase, we regret that we cannot process your warranty claim.

4. Warranty Claim Process

If you believe your product is defective and falls under our warranty coverage:

  1. Contact our support team via email at support@jennishop.site or call us at +1 720 839 1769.
  2. Provide your order number, item name, description of the defect, and relevant photographs or videos showing the issue.
  3. Our team will review your case and may request additional details or return of the item for inspection.
  4. If the claim is approved, we will offer a replacement, repair, or store credit, depending on the nature of the defect and product availability.
  5. All shipping costs related to warranty returns or replacements will be discussed on a case-by-case basis.

5. Disclaimer

This warranty is non-transferable and only applies to the original purchaser. Jenni Shop is not liable for any incidental or consequential damages resulting from the use of our products.

Some states or regions may not allow limitations on how long an implied warranty lasts or the exclusion of incidental damages, so these limitations may not apply to you.

6. Questions and Support

For any concerns related to our warranty policy or assistance with your product, feel free to reach out:

Jenni Shop – Customer Support
Address: 2517 Avondale Dr, Colorado Springs, CO 80917, USA
Email: support@jennishop.site
Phone: +1 720 839 1769

We’re here to help ensure your experience with Jenni Shop is exceptional, from the moment you buy to long after installation.